Episodes

All this talk about communication might have you thinking– what is the true cost of poor communication? If you’ve got that question in your head, you’re in the right place! This episode is largely my rant on how to spot and improve poor communication. We’ve got some hard statistics on the almost unimaginable expense to productivity and profitability that poor communication causes. Once I paint that picture for you I won’t leave you hanging– I’ve got a ton of approaches and exercises that you can...

Alright entrepreneurs! Well, not just entrepreneurs, but for anyone that works with clients on a daily basis, this one’s for you! Today we’re joined again by Qwantel Mosley, a great friend of mine who left her job to become an online business manager. For those of you thinking of going out on your own to coach, consult, freelance or anything else having to do with clients– Qwantel is your girl to help answer those inevitable first-timer questions. So sit back and take notes as I guide us through...

Who’s still working from home? The world was forever changed when COVID forced us all out of the office and into the home office. But every company, team and manager is different when it comes to ongoing work-from-home policy. For today’s show, I invited Juan Alvarado back on the podcast to discuss what’s really driving the decisions around working from home. We get into all the details about how work from home is working, the considerations of managers and employees, and much more. In this epis...

Knowledge is power! But your knowledge is only as powerful as it is accessible and appropriately distributed throughout an organization. Thankfully, in this episode we are tackling the topic of knowledge management from top to bottom! You may or may not have heard of knowledge management before, but as a concept, it’s been around for quite a while! We explore some of the more well-known and proven definitions of it and talk about the reality of how to manage knowledge within your teams and life....

Let me paint this picture for you– it’s 9 AM Monday morning, and you’re scrambling to pull your calendar up to join the team's meeting to prep for the executive meeting where you’ll prepare for that big client meeting coming up next week. What fun! Most people don’t love meetings they feel are unnecessary. There’s a variety of reasons why your teammates may feel like that, and we’re going to break them down in this episode. The more efficient you can make your meetings by planning, executing, an...

Now that we’ve laid out some of the important pillars behind communication throughout the earlier episodes of this series– let’s get down to business! How does one actually apply these learnings to create a communications plan ? You might think creating guidelines for the way your organization and its components communicate is overkill, or may even make things awkward or inefficient. Rather than forcing unrealistic guidelines and processes on your team, to create a proper communications plan is ...

I wanted to cover a subject that I feel is a bit underrepresented, especially in the dynamic of a professional setting– and that is the subject of conflict! There’s an art to fighting, and I’m not referring to Martial Arts when I say that. I’m talking about the art of arguing with grace when conflict does arise. Even when conflict makes us uncomfortable (as it should!), there may be valuable information and resolution that we leave on the table when we don’t know how to argue with grace. In no w...

When it comes to Diversity, Equity and Inclusion, or DEI, I feel that there’s often a more nuanced conversation to be had. So to create that conversation, I invited Jesse Ross on the show! Jesse is a diversity, equity, and inclusion consultant, executive coach, and international speaker who has delivered over 400 speaking engagements at colleges, conferences, corporate and nonprofit companies, with a large number of Fortune 500 companies. We dig right into Jesse’s work and the specific strategie...

What is an async world? In this episode, we breakdown asynchronous communication and how to make it work for you and your team! Asynchronous communication has been around in some degree for quite a while, but our circumstances with the pandemic and remote work have drastically increased the amount of async communication that we have in our teams on a day to day basis. Since none of us were handed a playbook on how to communicate in this new world, I decided to share some of the practices that ha...

Welcome to the season of communication breakdown! After a brief hiatus and period of reflection where I consumed different information from expert podcasters and business professionals, had open conversations with podcast producers, and prayed for creative inspiration, I had an epiphany that led to the theme of this season. Communication is the lifeblood of your organization, and needless to say, it’s been completely upended by the pandemic with the advent of remote work. Managers were faced wit...