What Your Clients Say Behind Your Back
In this episode, we discuss how clients will talk about us (as business owners) like a topic on the Shade Room. Why? Because our systems and operations are out of sync and out of wack. One of the most missed opportunities that entrepreneurs have is centered on the client experience.
Ashley breaks down each component of the client experience, why you the client experience is critical for the success your business and client referrals, and key technology software that will help enhance your client experience.
Recommended Resources:
Free flowcharting software: Lucidchart
Customer Relationship Management System: Dubsado (#AskAsh Preferred) and Honeybook
Scheduling Software: Acuity Scheduling (#AskAsh Preferred) or Calendly
Homework Reflections:
As you begin to brainstorm new ideas for your client experience, sign up for lucidchart (free flowcharting software for organizing thoughts and ideas) or google doc to outline every step of your current client experience from the first point of contact to delivering your product or service.
Once your done, send me a message on IG @ashleyshuler_
Connect with #AskAsh
Instagram: @ashleyshuler_
Linkedin: www.linkedin.com/in/ashleyshuler
Sign Up for the Systems Lab: http://bit.ly/SystemsLabSignUp
Be sure to subscribe and share this podcast with 3 friends. Don’t forget to DM me @ashleyshuler_ to tell me what you learned from this episode.
